FREQUENTLY ASKED QUESTIONS

How Can we Help you in your Journey?

Do you have Payment plans or allow access to my Superannuation for treatment?

Yes. We have a dedicated team for superannuation release that will handle the whole process from start to finish including the ATO and your superannuation company with a 100% approval rate.

Will I get my own room?

Yes. We offer both private and twin shared rooms at our Olinda & Mount Dandenong facilities. At our Sassafras Manor, each guest will have their own private suite with options for a private balcony and ensuite.

Can I still work during my stay at HARP

Yes. You may continue attending emails and communication with your work outside of mandatory curriculum and therapies. We have an office space available in each room to allow you to work in privacy.

How long do your programs go for?

We offer 28, 60 and 90-day residential programmes.

Do you have an aftercare program?

Yes. HARP+ was designed to create ultimate responsibility for us as a facility to monitor your progress from the day you leave. Access counsellors to check-in and offer guidance every step of the way, 7 days a week, 365 days a year.

What are the costs?

Our Admission fees are subject to assessment as we have 3 facilities providing a range of different addiction treatments along with lengths of stay and level of care. For more information on admission fees, contact our team on 1800 422 711

What food can I expect?

With our commercial kitchen and fine dining chefs, our dietary therapists work closely with our private chefs to create a wholesome menu with the ability to cater for all dietary needs.

What is included in the 5i Curriculum

Developed by our team of counsellors and clinicians, the 5i® Recovery Process draws upon the globally recognised principles of the best abstinence-based programs, Cognitive Behavioural Therapy, Dialectical behaviour therapy and trauma-informed therapy combining them into a five-module process that can be effectively applied to anyone’s life

Do you arrange my travel?

Yes. We have a full concierge service no matter how far or close you are we will organise flights, transfers and vehicles to bring you safely into our facility.

What if I’m interstate?

Wonderful. In recent times we have seen an even amount of interstate and local guests choose HARP for treatment and we still organise the door-to-door service.

What do I take to rehab?

Appropriate clothing reflecting the season for day & night. Medication – any prescribed and safely handed to our nurse. We also send you a welcome pack to help you prepare.

Do you accept Private Hospital Cover?

Unfortunately no. As we offer more than what private clinical hospitals do with our full suite of therapeutic elements, such as personal training, massages and myotherapy; specialist outings and activities, holistic recovery and more, private health does not cover our services. We have payment options available to you, so please contact us for a quote and to discuss your individual needs.

What activities can I do while I’m at Hills and Ranges Private?

A comprehensive suite of further therapies delivered during HARP’s residential rehabilitation program include; Personal Training, Dietary Therapy, Day Spa & Massage Therapy, Music Therapy, Art Therapy, Yoga Therapy, Mindfulness & Meditation, and Equine Therapy.

Do you have doctors and nurses available?

As a client of Hills and Ranges Private, we have a clinical coordinator who works with doctors and nurses and can arrange appointments when required. Our team of specialists are extensively qualified and experienced in their respective fields, ensuring comprehensive clinical care.

Where are your facilities located?

We have 3 facilities nestled in the beautiful Dandenong Ranges in Victoria.

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